Huawei Tech Support

I recently bought a Huawei Ideos S7 Slim Tablet. The tablet works great right out of the box. But as expected, I began installing tons of apps both from the market and side-loading them. Everything worked great. Launcher Pro worked great, VTL Launcher worked great, all was good. Until I rebooted the tablet.


When it came back on the tablet would not respond to any input. The touchscreen was completely dead. The widgets on the desktop continued to update as expected, I just couldn't interact with the tablet.


I began some basic troubleshooting. I used adb to remove apps that I had installed. Starting with the extra Launchers.


After each Launcher was removed, I then used adb to reboot the tablet. Removing Launcher Pro gave me the same results. An unresponsive tablet. So I removed VTL Launcher and rebooted the tablet. 


This time when the tablet came up, it worked just fine.
So I reinstalled Launcher Pro and rebooted. 
Again, not able to interact with the tablet. 
So I used adb to remove the launcher and reboot.
All was good. I emailed support about the issue.
I even gave them the steps needed to duplicate the issue.


"I just purchased an Ideos S7 Slim last night and I think I have found a bug.

I installed a couple of additional launchers on the tablet. ADW and Launcher Pro and VTL Launcher.

They ran fine until I rebooted the tablet. 

When the tablet came back up, it was hung and would not respond to any type of input. 

I could see the widgets on the screen updating and the time was changing as it should, but the tablet would not respond to any input. 

I used adb to remove the additional launchers and reboot the tablet. 

With the additional launchers removed, the tablet went back to functioning as expected after a reboot.

Is there a way to fix this?

I like the default launcher, but would also like the ability to use other launchers as well.

Please advise."

I got this as a response.

"Dear Aaron,

Thank you for contacting Huawei Technical Support.

We cannot provide support for any third party applications.

If you need to reply to this message, please click 'reply' to include all previous correspondence. This allows us to track your issue more efficiently and to resolve your issue more quickly. We hope your experience with us has provided you with an acceptable resolution to your issue.

Regards,
Huawei Technical Support"

Ok, this doesn't make me very happy. So I sent them this:

"I'm not asking you to support a 3rd party application, I am telling you that if I install any other launcher, the tablet locks up. This issue isn't launcher specific, meaning that there is a bug with your version of Android, or the launcher that is installed by default. The launchers I have tested work great on many types of devices and are proven to have an excellent track record. They also have worked on all the other tablets that I have tested them on. Again, this proves that the issue is not with the 3rd party app, but appears to be a bug with the software on your tablet. I was able to duplicate the issue after I resolved it the first time. I am not asking you to support a 3rd party6 app, but to fix the software on your tablet."

Really Huawei, If you want to gain share in the US market, you are going to need to try harder than this and offer better support for your products.
It would be one thing if I were asking you to fix Launcher Pro to work on your tablet, but Launcher Pro has an awesome track record and works on many many devices out in the real world. The issue here is clearly with your tablet. Or am I wrong?


I am patiently waiting to see what their reply is.......