Tuesday, May 10, 2011

Another #fail for Huawei

While putting my new tablet through all sorts of tests, I have discovered another issue. Swype. Out of the box the tablet has Swype installed.
Awesome I thought, I use Swype on my Vibrant and think it is great. So I changed the default keyboard to Swype.
Hmmmmm......
But when I tried to use Swype, I got this amazing pop-up telling me that Swype had expired. Really Huawei.
Seriously, what are you thinking?
This is an awesome pieces of hardware and perfect for those of us that aren't big fans of the 10 inch tablets.
So I emailed support again asking why Swype is expired on my brand new tablet.
I am still waiting for a response.

Update - So Huawei finally reponded to my question regarding Swype having been expired by the time I opened the box. I expected this response.
Frankly it looks like a canned email. Even with the Swype issue, (which is really a non-issue)the device is an awesome gadget.


Dear Customer,

Thank you for contacting Huawei Technical Support.

The application expiring has nothing to do with the actual device. I would try re-downloading the application and if that does not fix the issue, I would contact either Google for support with the Market or Swype.

If you need to reply to this message, please click 'reply' to include all previous correspondence. This allows us to track your issue more efficiently and to resolve your issue more quickly. We hope your experience with us has provided you with an acceptable resolution to your issue.

Regards,
Huawei Technical Support


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