Last weekend I purchased a Huawei Ideos S7 Slim Android Tablet. This device is amazing. Fresh out of the box all of the hardware works like it should. GPS, Bluetooth, WiFi, all of it. I am very pleased with my device.
Although within a couple of hours I had discovered what I consider to be a bug, along with a couple of smaller issues.
The tablet simply won't let you run a launcher other than the stock launcher that came with the tablet. While this launcher is functional and works, I like many others like to install our preference of launchers on an Android device. The 3rd party launchers work great until the tablet is rebooted. Upon a reboot, the tablet interface completely locks up. You have to use adb to remove the 3rd party launcher and reboot the tablet so that it will become functional again.
I contacted Huawei support regarding this. Their response was " we don't support 3rd party software".
Well, I'm not asking you to support the other party's launcher, I am asking you to fix your software so that I can run the launcher of my choice.
In fact, the other party's launcher runs great on many devices there are currently being used and also just happens to be one of the most popular launchers in the market. And it is not just this one launcher that didn't work, I got the exact same results with multiple launchers.
What happens if a non-technical person purchases one of these tablets and installs a 3rd party launcher. They most likely will not be able to resolve this issue on their own. How are you going to fix this for the end user?
Will you make them ship it back to you so that can flash the tablet back to stock?
Will you issue an RMA number and then replace the tablet for them?
Support like this is going to cost. Once people find out that your software prevents the usage of a 3rd party launcher, your reputation will suffer. People will simply not purchase your tablet.
So tell your support people to get off of their high horse and take at look at the issue I presented them with and then fix it.
This brings me to my next topic, when I found out that Swype was installed on the tablet, I was very happy.
When I tried to use it, I found out that the version on the tablet had already expired.
Again I contacted support to find out why.... Their response was, " the software has nothing to do with actual device, re-download it from the market."
Wow, why didn't I think of that? Oh wait, I did. Due to the limitations of tablets trying to access the market, Swype is not available in the market. Go ahead, fire up your S7 Slim tablet and search for Swype in the market. You won't find it. Does your support team even check on these things before they reply to a customer. Was your software properly QA'd?
Seriously Huawei, support like this won't get you very far.
You may need to just step back and re-evaluate what is important? Your reputation, your customer base, or your profits. If you don't make the 1st 2 answers your top priority, then your profits will dwindle....
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